I am a senior-level UX researcher, designer, and strategist with 10+ years of experience delivering actionable insights that align user needs with business outcomes. I specialize in visualizing complex processes to enrich understanding.
Select a featured project from below to learn more about my process and impact.
Empowering users to manage their data security:
Enhanced user security and data privacy by 363% through usability testing, journey mapping, and content design.
Improving the user experience with seamless API data:
Eliminated the need for costly engineering rework through concept testing two mockups.
Experimenting rapidly on a new meditation app for busy people:
Increased average mediation time by 9 minutes through discovery research, storyboard concept testing, and concierge testing.
Creating the Design Prompt Generator to inspire fun learning:
Increased usability by 12.5% for design app prototype using moderated interviews, user flows, Figma wireframes, and unmoderated usability testing.
Improving the service design of self-directed elementary library makerspace:
Optimized safety by 68% for 500+ students and teachers at a self-service lab through focus groups, contextual inquiries, empathy mapping, and service blueprinting.
Creating The MAKE Lab mobile makerspace initiative, branding, strategy, and website:
Mentored 79 university students, raised $75,000, and provided hands-on creative learning workshops for 1,405 local community members in multiple cities.
Redesigning the building blocks for digital storytelling:
Increased findability by 21% through leading card sorting, usability testing, and content redesign.
CONTACT ME
Shaunna Smith's Portfolio 